Australian Backpackers advises you to consider the risk of Coronavirus (COVID-19) and associated Australian government measures. As a booking agent your COVID-19 cancellation request will be based on the policy of the specific operator you have booked with. We understand that due to COVID-19 and its health implications, you may want to change your plans and Australian Backpackers will support your cancellation request. We will engage and advocate for you with the operator if COVID-19 has restricted you from travelling. Australian Backpackers can attest to the professionalism from each of the operators partnered with us when dealing with cancellations due to COVID-19.
Why does COVID-19 not impact the general policy for Australian Backpackers?
Cancellation’s due to Coronavirus is dependent on the policy set by the operator you have booked your campervan/motorhome with. As such, it would not be appropriate to make a universal change to our general policy.
If, due to COVID-19 you are looking to move your booking to a future date, Australian Backpackers will facilitate the discussion with the operator however the changes requested may be subject to a different in price (higher or lower) and availability. This may be due to seasonality.
If the rates are higher, you will have to pay the difference between the original price and the price for your new dates. If they are lower, the price difference will be refunded or reflected in your new booking confirmation.
If you have travel insurance, check your policy to see if unforeseen events like coronavirus are covered.
Australian Backpacker’s has committed to ensuring our customers are supported during these uncertain times. We want to encourage travel in Australia through exploring the roads in a campervan or motorhome and will support and advocate on your behalf to receive the best result possible. Australian Backpackers, were we can have decided that booking deposits will be provided as a booking credit for a future booking if cancelled due to COVID-19 with a three year time limit. This may change due to the individual policies of each operator that you have booked your campervan or motorhome with. Each deposit will be reviewed on a case by case basis.